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ITS Service Desk

For immediate assistance, please contact the ITS Service Desk.

Call: 516-463-7777 

Walk-In: By appointment

Virtual Office Hours

Register for virtual office hours, detailed below. Note: These are group sessions and may have several concurrent attendees.

Sign-Up LinkDescription
Blackboard Office Hour

Get live online help for general Blackboard questions.

Classroom Tech / Lecture Capture
Office Hour

Get live online help with using Zoom for streaming to remote students and recording lectures on and off campus, including portable options for streaming and recording.

Remote Training Sessions

Coming soon! Faculty and staff can register for webinar-style group training featuring live online instruction offering an overview of each topic.

To view recordings of our topic driven webinars that include Blackboard, VoiceThread, Respondus and more, visit the Hybrid and Online Teaching Resources Blackboard page.

Sign-Up Link

Blackboard Basics

A basic introduction to running a course through Blackboard including how to send emails and announcements, upload content, create assignments, set up discussion boards, and make your course available to students.

Blackboard Intermediate

If you're familiar with Blackboard but would like to expand your skills, this session will cover how to create tests, journals, set up the grade center, create groups, and highlight other assessment options.

Creating Exams with Respondus

How to create and configure online exams using Respondus software version 4.0.

Proctoring with Respondus Lockdown & Monitor

Use the Respondus Lockdown Browser and Monitor tool to build a secure online test-taking environment.

Zoom Basics

An overview of the basic features of Zoom to host live class sessions from on and off-campus, to create and customize meetings, and how to use cloud recording.


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