ITS Service Desk
For immediate assistance, please contact the ITS Service Desk.
Walk-In: By appointment.
Virtual Office Hours
Register for virtual office hours, detailed below. Note: These are group sessions and may have several concurrent attendees.
|Blackboard Office Hour|
Get live online help for general Blackboard questions.
|Classroom Tech / Lecture Capture|
Get live online help with using Zoom for streaming to remote students and recording lectures on and off campus, including portable options for streaming and recording.
Remote Training Sessions
Coming soon! Faculty and staff can register for webinar-style group training featuring live online instruction offering an overview of each topic.
To view recordings of our topic driven webinars that include Blackboard, VoiceThread, Respondus and more, visit the Hybrid and Online Teaching Resources Blackboard page.
A basic introduction to running a course through Blackboard including how to send emails and announcements, upload content, create assignments, set up discussion boards, and make your course available to students.
|If you're familiar with Blackboard but would like to expand your skills, this session will cover how to create tests, journals, set up the grade center, create groups, and highlight other assessment options.|
Creating Exams with Respondus
|How to create and configure online exams using Respondus software version 4.0.|
Proctoring with Respondus Lockdown & Monitor
|Use the Respondus Lockdown Browser and Monitor tool to build a secure online test-taking environment.|
An overview of the basic features of Zoom to host live class sessions from on and off-campus, to create and customize meetings, and how to use cloud recording.