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Hold for Authentication error screen grabImage Modified

The Hold for Authentication error is a bug that occasionally happens on the Mac version of the PridePrint client. When you try to print, you get asked to log in to a non-PridePrint screen and then you get an icon of a printer in your dock. If you click that icon, you get a screen like the above where your print jobs say Hold for Authentication. There are two ways to fix the issue.

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If you've had PridePrint installed by Hofstra University staff, running the PridePrint Reset program in your Applications folder will fix the error.

Screen grab of PridePrint Reset iconImage Modified

Fix 2 - Reinstall PridePrint

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