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Index of Topics

Blackboard
Cable TV (Residence Halls Cable Network)
Final Grades
Gmail (Pride E-mail)
Internet Access
Placement Exams
PridePrint
Transcripts
Usernames/Passwords/ID Numbers

Blackboard

Why don’t I see my class in Blackboard?

The two most common reasons are:

  1. You registered for your course less than 24 hours ago - It takes 24 hours for a course your register for to appear in Blackboard. If after 24 hours you don’t see your course it has most likely not been enabled by your professor.
  2. Your course has not been enabled by the professor - The classes you are able to see in Blackboard are controlled by your professors. Some professors enable their courses before the beginning of the semester and some don't so you don't see them. Others just don't use Blackboard so you will never see them listed in Blackboard. For any classes you don't currently see on Blackboard, please speak to your professor and ask them if they both plan on using the service and have enabled their course.

For a full list of reasons why you may not be able to see your course in Blackboard, please visit https://wiki.edtech.hofstra.edu/x/TQE8AQ.

Why do I get an error when I click on the Blackboard button?

To get into Blackboard you must be registered for at least one course for more than 24 hours. If it has been less than 24 hours since you have registered for courses, please try again after that time and you should be able to access the service. If you continue to have trouble after

Cable TV (Residence Halls Cable Network)

I am not getting some/any TV channels on my TV. Can you help?

To watch TV on campus, your TV must have a built in QAM tuner. Please check the manual for your TV and see if it has a QAM/Clear QAM tuner. If you only see ATSC/NTSC listed you will need to purchase a different TV. If your TV does have a QAM tuner be sure to run a channel scan so that your TV can program itself with Hofstra’s channel line-up. Channel scan instructions for some TV brands can be found at https://wiki.edtech.hofstra.edu/x/NwM8AQ. For the best instructions please refer to your TV’s manual.

Additional troubleshooting information can be found at https://wiki.edtech.hofstra.edu/x/DwM8AQ.

What channels does Hofstra offer?

Click here to see a channel guide.

Final Grades

Why don’t I see my final grade?

There are several ways to view your final grades. Click here for instructions. Occasionally a bug may result in you not being able to see your grades through a specific method so be sure to try all of the different ways. If you try all of the different ways and you still don't see your grade your professor has most likely not posted it. Contact your professor first and double check they actually posted the grade. If they have, please contact the Student Tech Support Center for additional assistance.

When will my final grade be posted?

Many professors teach multiple classes with a large number of students so please be patient while they grade your work and post your final grade. We recommend you reach out to your professor if you have not received your final grade by the following Friday after the week your course ended. So if your course ended on Tuesday of this week, we recommend you give your professor until the Friday of next week before checking in with them.

Gmail (Pride E-mail)

How do I access my Hofstra email on my computer or a mobile device?

Instructions on accessing your Pride account through the Portal, iOS and Android devices can be found at www.hofstra.edu/PrideEmail.

Internet Access

How do I connect my computer or mobile device to eduroam?

Instructions can be found at www.hofstra.edu/wireless.

How do I connect a video game console or misc. entertainment device to the Hofstra’s wireless network?

These devices need to be connected to the Hofstra Guest network. To connect to that network you must first register your device using a computer connected to eduroam. Instructions can be found at www.hofstra.edu/mydevices.

I tried to register a device at mydevices.hofstra.edu but got the error "Device ID already exists." How do I fix this?

This error happens if you connect a device to the network before you register it. Please disconnect the device and email us the MAC address so that we can resolve the issue for you. Once resolved we will reply and ask you to register the device again. Register it and, after it is registered, you can connect it to the network.

How do I request an Ethernet port in my room be activated?

Visit www.hofstra.edu/wired for instructions. Any device you plan to use on Hofstra’s wired network must first be registered. Information on the process can be found at www.hofstra.edu/mydevices.

How do I set up my personal wireless router?

Personal wireless routers can interfere with Hofstra University provided wireless so they are not allowed to be used in the dorms. Students found using personal wireless routers will have their Ethernet ports deactivated and may face disciplinary actions for violating Hofstra's Acceptable Use Guidelines (www.hofstra.edu/acceptableuse).

How do I set up my personal wireless printer?

As the majority of personal wireless printers do not support the WPA2 Enterprise encryption required to connect to eduroam they will not work on campus. You will need to connect your printer to your computer using a USB printer cable.

Does Hofstra provide Ethernet or coaxial cables?

Hofstra provides 1 FREE 25 foot Ethernet cable to each student for their time here at Hofstra. You can pick one up from the Tech Support Center located in Hammer Lab (125B Axinn Library). We do not provide coaxial (TV) cables. Those can be purchased from most stores that sell TVs (Target, Walmart, BestBuy, Amazon.com, etc.).

How do I connect a Chromecast to the wireless network?

Chromecast devices do not work on Hofstra’s network due to the increased level of security found on the network. If you would like to watch streaming media services like Netflix and Hulu we recommend using either a Roku, Amazon FireTV or Apple TV which work on the Hofstra Guest wireless network.

PridePrint

How do I get the PridePrint software?

PridePrint can be downloaded from the My Apps icon in the Hofstra Portal. If you are running OSX Sierra (10.12.x) you must stop by our office to have the software installed. There is also a bug currently affecting OSX 10.8.x. If you are running this operating system you must either upgrade to a newer OS or use the PridePrint Web Print feature. Information on Web Print can be found at www.hofstra.edu/PridePrint under the Print from Anywhere section. Not sure what version of OSX you have? Visit https://wiki.edtech.hofstra.edu/x/oIBLAQ for instructions on checking your OS version.

What is my Hofstra username and password for PridePrint?

To use PridePrint you use the same username and password you use for the Hofstra Portal.

When I try to print from my Mac it says Hold for Authentication. How do I fix this?

If you have had your PridePrint client installed at the Student Technical Support Center in Hammer Lab, check your Applications folder for an app called PridePrint Reset. Double click this app and wait until you get a message that says it has completed. Then try printing your document again. If that does not work or you do not have the PridePrint Reset app, stop by the Student Technical Support Center with your Mac for further assistance.

When I try to print I get a message that say Disallowed Paper Size. How do I fix this?

PridePrint printers can only print on US Letter (8 1/2 x 11 inches) paper. If the program you are trying to print from has different paper settings change your paper size to US Letter. This is commonly seen on computers purchased outside of the US as most other countries use A4 (about 8 1/4 x 11 3/4 inches) paper.

Transcripts

How do I request a transcript?

Students who received a university diploma or attended Hofstra after 1993 (regardless of if they got a diploma) can order transcripts online. To order a transcript, log in to the Hofstra Portal (http://my.hofstra.edu). After logging in, click the Student Services menu option on the left. Then click the Request Printed/Official Transcript link. Refer to the questions above if you do not know your Hofstra username, ID number or password.

Students who attended Hofstra BEFORE 1993 and did not graduate can use the Transcript Request Form found at http://www.hofstra.edu/transcripts.

Usernames/Passwords/ID Numbers

How do I get my Hofstra username (network ID)?

To get your Hofstra username you can use the password reset page at www.hofstra.edu/password. Use the token method to start a password reset. The token email will have your Hofstra username in it. Don’t worry, you don’t have to change your password if you don’t want to. Alternatively, you can give our office a call during our normal business hours and we can look it up for you.

How do I get my Hofstra ID number?

Your Hofstra ID number is printed on your Hofstra ID card and may be on official letters you have received from Hofstra. If you can’t find your Hofstra ID number, please give our office a call. After verifying your identity we would be happy to provide you your ID number.

How do I reset my password or request additional password reset tokens?

Visit www.hofstra.edu/password.

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