Reasons why you may not be able to see your course in Blackboard.
To get into Blackboard you must be registered for at least one course for more than 24 hours. If it has been less than 24 hours since you have registered for courses, please try again after that time and you should be able to access the service. If you continue to have trouble after
To watch TV on campus, your TV must have a built-in QAM tuner. Please check the manual for your TV and see if it has a QAM/Clear QAM tuner. If you only see ATSC/NTSC listed you will need to purchase a different TV. If your TV does have a QAM tuner be sure to run a channel scan so that your TV can program itself with Hofstra’s channel line-up. Channel scan instructions for some TV brands can be found at https://wiki.edtech.hofstra.edu/x/NwM8AQ. For the best instructions please refer to your TV’s manual.
Additional Cable TV troubleshooting information.
Hofstra Channel Lineup.
There are several ways to view your final grades. Occasionally a bug may result in you not being able to see your grades through a specific method so be sure to try all of the different ways. If you try all of the different ways and you still don't see your grade your professor has most likely not posted it. Contact your professor first and double-check they actually posted the grade. If they have, please contact the Student Tech Support Center for additional assistance.
Many professors teach multiple classes with a large number of students so please be patient while they grade your work and post your final grade. We recommend you reach out to your professor if you have not received your final grade by the following Friday after the week your course ended. So if your course ended on Tuesday of this week, we recommend you give your professor until Friday of next week before checking in with them.
Instructions on accessing your Pride account through the Portal, iOS and Android devices
Instructions for connecting devices to eduroam.
These devices need to be connected to the Hofstra Guest network. To connect to that network you must first register your device using a computer connected to eduroam.
Instructions for registering video game consoles and entertainment devices.
This error happens if you connect a device to the network before you register it. Please disconnect the device and email StudentEmployement@Hofstra.edu with the MAC/Physical address so that we can resolve the issue for you. Once resolved we will reply and ask you to register the device again. Register it and, after it is registered, you can connect it to the network.
Ethernet Port Activation Page.
Personal wireless routers are not allowed in the residence halls as they can interfere with Hofstra University provided wireless service. Students found using personal wireless routers will have their Ethernet ports deactivated and may face disciplinary actions for violating Hofstra's Acceptable Use Guidelines.
As the majority of personal wireless printers do not support the WPA2 Enterprise encryption required to connect to eduroam they will not work on campus. You will need to connect your printer to your computer using a USB printer cable.
Hofstra provides 1 FREE 25 foot Ethernet cable to each student for their time here at Hofstra. You can pick one up from the Tech Support Center located in Hammer Lab (125B Axinn Library). We do not provide coaxial (TV) cables. Those can be purchased from most stores that sell TVs (Target, Walmart, BestBuy, Amazon.com, etc.).
Chromecast devices do not work on Hofstra’s network due to the increased level of security found on the network. If you would like to watch streaming media services like Netflix and Hulu we recommend using either a Roku, Amazon FireTV or Apple TV which work on the Hofstra Guest wireless network.
Google Home devices do not work on Hofstra’s network due to the increased level of security found on the network. If you would like a smart assistant that can play music and answer questions we recommend using an Amazon Echo which does works on the Hofstra Guest wireless network.
Instructions on identifying your operating system version.
PridePrint uses the same username and password you use for the Hofstra Portal.
Fixing the Mac Hold for Authentication issue.
PridePrint printers can only print on US Letter (8 1/2 x 11 inches) paper. If the program you are trying to print from has different paper settings change your paper size to US Letter. This is commonly seen on computers purchased outside of the US as most other countries use A4 (about 8 1/4 x 11 3/4 inches) paper.
Access to the Hofstra Portal is yours for life.
Access to your Pride Google account is yours for life.
You will only be able to access Blackboard for 30 days after the official end date of your last course. After that time you will see the icon in the Portal but won't have access to the service. Be sure to back up any files you are interested in keeping. Once you lose access to the service the only way to get it back is to register for a course.
Your Hofstra account will convert to an Alumni account approximately 90 days after the official end date of your last course. You will receive an email about 2 weeks before the account converts to let you know the conversion is about to happen. After your account has converted you will no longer have access PridePrint
You will be able to continue to use eduroam until your account converts to an Alumni account. After that time you will need to connect to Hofstra Guest. Your Hofstra account will convert to an Alumni account approximately 90 days after the official end date of your last course. You will receive an email about 2 weeks before the account converts to let you know the conversion is about to happen.
If you have a Hofstra Alumni Card you will be able to enter either lab. However, you will need a special alumni login starting approximately 90 days after the official end date of your last course. Show your Alumni card to any staff member to receive this login. Note that Alumni can use the computers but won't be able to print anywhere on campus.
Access to this service is only available on campus for alumni. You can access the service from the computers in Hammer and Calkins labs as well as the library computers. You will not be able to use this service off-campus.
You will be able to continue to use eduroam until your account converts to an Alumni account. Your Hofstra account will convert to an alumni account approximately 90 days after the official end date of your last course. You will receive an email about 2 weeks before the account converts to let you know the conversion is about to happen.
If you are working on your degree but not enrolled in classes and need full access to Hofstra student resources you will need to pay a fee to maintain your matriculation. Contact the Registrar at 516-463-8000 for more information on this.
Visit the Transcripts page of this knowledge base for detailed information on who is eligible to request a transcript (official or unofficial) and how to do so.
No, Hofstra does not offer electronic official transcripts. Official transcripts must be mailed to you via USPS. You can have an unofficial transcript emailed to you following the instructions on our Transcripts page.
To get your Hofstra username you can use the password reset page at www.hofstra.edu/password. Use the token method to start a password reset. The token email will have your Hofstra username in it. Don’t worry, you don’t have to change your password if you don’t want to. Alternatively, you can call the Student Tech Support Center at 516-463-7777 during our normal business hours and we can look it up for you. For security reasons, usernames are not typically provided via email.
Your Hofstra ID number is printed on your Hofstra ID card, and may also be found on official letters you've received from Hofstra. If you can’t find your Hofstra ID number, please give the Student Tech Support Center a call at 516-463-7777. After verifying your identity we would be happy to provide you your ID number. For security reasons, ID numbers are not typically provided via email.